Conventional business phone systems, like the on-site PBX system, existed separately from IT systems. However, the worlds of IT and telecommunication have converged. Earlier, business communications were about making and taking calls and designed around both fixed locations and closed networks. Modern businesses are more distributed, collaborative and mobile, as well as wish to make the most of email, video, content sharing, messaging, and other rich media apps.
Cloud or hosted VoIP telephone systems have converged data and voice, providing various benefits usually at a lower cost.
Supports Remote Collaboration
More than 40% of American employees work from home at least sometimes thanks to technological developments. Cloud VoIP makes it affordable and easy to connect remote workers, providing them with access to the very same collaboration and communication technology as at the office from a desk phone, their mobile device or laptop.
Cuts down Time Spent on Voicemail
It is not easy to miss big calls, and time-consuming to cycle through a set of voicemail messages to learn which ones are relevant. Almost every VoIP service converts voicemail messages into emails – it has been proven that we are likelier to check email compared to voicemail. This makes it easy to forward the messages to others when need be.
Makes It Possible To Efficiently Manage Calls
VoIP services have lots of automated features, which only large companies having expensive PBX hardware were able to afford. Some of these features are automated attendants, hunt groups, call queues, computer integration, and virtual waiting rooms. The even bigger advantage is that one gets access to each of these features without paying more, and gets instant upgrades and updates automatically deployed via the cloud.
Reduces the Burden of Management
With hosted VoIP, you do not need to have an internal telephone specialist on staff to handle the system. Making someone from your staff do that, in addition to their primary job, will likely drain their productivity.
Supports Business Cycles
As your business grows or moves, cloud VoIP will give the flexibility and option to cost-effectively and easily scale down or scale up as per your requirements. You can rapidly deploy fresh services for workers wherever they may be more efficient than in the past. Why pay for business services that you are not using in event-driven or seasonal business fluctuations?